Cancellation & refund policy

Seller: Techsy Yapay Zeka Ve Yazılım Teknolojileri Anonim Şirketi, Istanbul, Türkiye (“Techsy”). This policy covers every Callwise plan, industry pack and add-on sold by Techsy.

The short version: your first purchase starts with 1 week free. Cancel during that week and you pay nothing. On day 7 the annual total is charged and a 12-month minimum contract starts, billed annually in advance. From then on you can cancel the renewal at any time, and payments are not refunded. This page is part of the Terms.

The free week

• Every first purchase starts with a 7-day free trial, one per customer (counted by email). Checkout saves your payment method and charges $0 today; it shows the date and amount of the first charge.
• Cancelling during the trial costs nothing. Cancel at Cancel a trial with your order number and email, any time before the first charge day. The saved payment method is released and nothing is ever charged.
• On day 7 the annual total is charged once and the 12-month term starts that day. After that charge the term is non-refundable; only the renewal can be cancelled.
• A later purchase by the same customer has no free week: it is charged at checkout and its term starts that day.

What you agree to at checkout

Checkout has a checkbox that starts unticked. To place an order you tick it to agree to the free week, the first charge (its date and amount), that cancelling during the trial costs nothing, and the 12-month minimum that starts after the trial, with annual billing in advance, automatic renewal and no refunds. We store that agreement on the order: that you agreed, when, the terms version and the exact sentence shown.

Cancelling

• During the free week: cancel the trial (see above). Nothing is charged.
• Cancelling means cancelling the renewal. An owner does it from Settings → Billing → Cancel renewal, at any time before the renewal date.
• The workspace keeps working until the last day of the paid term. It is not charged again.
• There is no way to end a term early for a refund, and no month-to-month option.

Refunds

• No refunds once the first annual charge is taken (day 7 of a trial, or at checkout without one), full or partial, including for unused months, unused credits in the AI pool, add-ons you no longer use, or moving to a smaller plan or pack.
• Moving to a smaller plan or pack takes effect at the next renewal date.
• If we charge you by mistake (for example twice for the same term), we correct it. That is a billing correction, not a refund under this policy.
• Where a law that applies to you gives you a right that cannot be waived, that right still applies.

After the term ends

A workspace whose renewal was cancelled becomes read-only after its last day: calls forward to your fallback number, data stays visible and can be exported, nothing can be edited. Data is kept for 90 days, then deleted.

Failed payments

If a renewal payment fails, you keep full access for 7 days while it is fixed. After that the workspace is read-only until day 30, then lapses; data is kept for 90 days.

To be reviewed before launch

This is a draft. Before anything is sold it must be checked against consumer withdrawal rules (for example a cooling-off period where the buyer counts as a consumer) and the exception for digital services that start straight away with the buyer's express consent.